- Uninstall older versions of Nero before installing a new version. Problems can occur in some cases, though, even if there is no older version installed. The Nero CleanTool should remove all versions of Nero completely from the computer's system (see Resources).
- Nero recommends that users turn off any firewalls or virus detection software that may be running while installing Nero. These programs can cause a conflict and cause some components of Nero to not install properly.
- If the problem persists, some users have found that renaming the nosusagestatistics.dll file stops the registration screen from popping up. Find the file at C:\Program Files\Nero\Nero8\OnlineServices and change its name to "nosusagestatistics2.dll."
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