- 1). Call your ISP and request a new password for your account. Write down the password after you receive it to ensure you do not forget it.
- 2). Open your Outlook program, click the "Tools" tab and then select "Email accounts." Select "View or change existing email accounts" and then press "Next."
- 3). Highlight the email account you wish to change (if you have more than one email account) and press "Change."
- 4). Enter the new password you just received from your ISP into the appropriate fields (entering it twice). Place a check mark beside "remember password" if you want Outlook to remember your password each time you log in.
- 5). Click "Test Account Settings" to make sure your account works with the new password. Press "Finish."
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