Have you ever noticed a difference in dealing with a smaller company; or a locally-owned mom and pop company versus a big company? The difference can be huge! Based on my experience, smaller companies can be a great deal more friendly, warm and ready to take care of you. Their people can be easier to reach, quicker to act and much more likely to follow up with you after the transaction. On the converse, bigger companies are often only concerned with getting the sale; and once they get the sale, they are on their way!
Air conditioner service companies are not any different. A friend of mine that owns a small air conditioner service business in Columbus, GA has a reputation of being extremely dependable, affordable, honest and easy to reach; even after the transaction. His company rates are also very affordable and some of the lowest in the air conditioner service business. Because of this, he has built a very successful business based on relationships. People trust him and his company and companies like his are known around the town for being dependable and more reliable than the bigger guys.
A lot of the bigger companies charge for literally everything; the service call, the job quote, you name it. Smaller companies a lot of times will go the extra mile to win your business, not just with exceptional customer service, but with free service calls, seasonal specials, etc.
Bigger air conditioner service companies often are more focused on much bigger accounts and can afford to let smaller accounts, or home owners who need service, or repair slip through the cracks. They don't seem to be as concerned with the smaller relationships as the smaller companies are.
If you are considering air conditioner service, and I suggest that you have your AC unit serviced at least a year, take a look at some of the smaller companies in your area. Support small business, you'll probably save some money, headaches and develop a great relationship with a company that actually cares about helping you.
I always suggest checking out feedback on any local company. Check the company's Better Business Bureau rating. Also look and see if there are any reviews in Google, Yelp, Angie's List, etc. Do your homework and in the end you will probably be much more satisfied with getting your air conditioner service, repairs and installation through a smaller company.
Air conditioner service companies are not any different. A friend of mine that owns a small air conditioner service business in Columbus, GA has a reputation of being extremely dependable, affordable, honest and easy to reach; even after the transaction. His company rates are also very affordable and some of the lowest in the air conditioner service business. Because of this, he has built a very successful business based on relationships. People trust him and his company and companies like his are known around the town for being dependable and more reliable than the bigger guys.
A lot of the bigger companies charge for literally everything; the service call, the job quote, you name it. Smaller companies a lot of times will go the extra mile to win your business, not just with exceptional customer service, but with free service calls, seasonal specials, etc.
Bigger air conditioner service companies often are more focused on much bigger accounts and can afford to let smaller accounts, or home owners who need service, or repair slip through the cracks. They don't seem to be as concerned with the smaller relationships as the smaller companies are.
If you are considering air conditioner service, and I suggest that you have your AC unit serviced at least a year, take a look at some of the smaller companies in your area. Support small business, you'll probably save some money, headaches and develop a great relationship with a company that actually cares about helping you.
I always suggest checking out feedback on any local company. Check the company's Better Business Bureau rating. Also look and see if there are any reviews in Google, Yelp, Angie's List, etc. Do your homework and in the end you will probably be much more satisfied with getting your air conditioner service, repairs and installation through a smaller company.
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