- 1). Unplug the USB cable connecting your picture frame to your computer if you can't view the pictures you have uploaded. The Smartpart digital photo frame doesn't allow you to view your uploaded photos if your frame is still connected to your computer.
- 2). Make sure the power cord is connected into a power outlet or into the side of the frame correctly if the photo frame is dark or not displaying photos. Also, check to make sure the power button is pushed to "ON." The power button is located on the same side as the power cord that plugs into the frame.
- 3). Switch USB ports on your computer if the photo frame is not recognized in a USB port.
- 4). Download the Optipix software located on the Smartparts digital photo website (see References) if your computer is not recognizing the photo frame when it's connected or will not upload pictures properly. The Optipix software also will automatically rotate pictures displayed on your frame the correct way.
- 5). Place the memory card into the photo frame if your photo frame is dark and displaying no images. Without a memory card in the picture frame and no photos uploaded to the photo frame itself, the photo frame will not display any images.
- 6). Use the remote control to select the power button to turn the photo frame on if the power button is still switched to on, but no picture is showing. If the power of the digital photo frame was powered off using the remote, then the remote will need to be used to power it on, or just switch the power button on the side of the frame to "OFF" and then back to "ON" again.
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