How do you measure "customer service"? Is it by how many people come back and do business with you over and over again? Is it by how many people refer someone to your business? Is it by how you go the "extra mile" for your customer? How is it that you are implementing customer services practices in your business? The bottom line is that without good customer service skills, people will more than likely go to a different business as opposed towards to coming to you for business.
This is very important, because the people who will walk out on you are your former repeat customers who absolutely loved your business - and this is something that you don't want to change.
In this article, we're going to take a look at some of the ways that that you implement great customer service tactics in your business today.
All of these methods are easy to learn and you will see a tremendous increase of sales and profits from it.
In fact, let's take a look at one of the first customer service strategies that you should be using in your business today.
1) Train your employees The fastest way to teach your employees about good customer service is to do it yourself.
Whenever a new customer comes to do business with you, graciously thank them and give them a free gift of some sort for doing business with you.
This is something that your employees will see, and by showing them how it's done, you can stress this behavior to all of your employees to the customers that they serve.
Nothing is more important than good service.
If you have a strong marketing plan but have poor customer service skills, customers won't wait for you to improve.
Instead, they'll more than likely go to your competitor instead of doing business with you.
Here's another tip for implementing good customer service in your business.
2) Send them a thank you letter for visiting your business.
The easiest way to do this is with a postcard.
Include an image of yourself on the card and make the message brief.
Invite them to visit your website for a seamless shopping experience.
This way they can browse all the products and services you have without you breathing down their neck.
Both of these strategies for giving good customer service and making your customers feel special is the first step to boosting customer retention.
There are many more ways where you can use customer service skills to get more recurring business into your store - but right now this should get you going on the right track.
Customer service is important and is something that needs to be thought about on a daily basis.
Offer employee incentives for anyone who has provided the best service for the month.
This should motivate your employees to work better at their jobs.
There's nothing more reliable and satisfying than customer who had a pleasant experience at your company - so keep this in mind.
Good luck with using these tips to have more success in your business today.