An organization might have employed Enterprise Content Management best suited to its business needs but that does not imply the work is over. Technology is not the difficult part in this. Deployment of hardware, making servers available and integrating software are easier tasks to achieve. Once it has been implemented successfully the most important aspect that decides its success or failure is how well it is managed by the different professionals involved.
Following are some of the tips that an organization can consider while imparting training for Enterprise Content Management:
Planning for Change - Assess the level of your user and their technical expertise. It is important to make a judgment of their skill set, desktop support ticket volume and its features. This will help in deciding the user environment and the users who will be using the system. It is important to have a change management plan so that the benefits of the new system can be explained better and the transition can be smooth.
Mentally condition the users - People are quite often afraid of change and learning a new technology might feel like a cumbersome task to many. In such a scenario it is important to reinforce the positive benefits of a new technology. The IT support team should try to convince the users about the positive and healthy changes this transition would bring about to their work processes, making work easier.
Basic training - The simpler the training is kept the easier it is for the users to grasp all the information. IT needs to break down the mental barriers as well that the users might have. Instead of trying to have a "one shoe fits all" approach IT should try to design customized training pattern as per the user's seniority level and technical expertise.
Be stern with the users - The trainers definitely need to handhold the users during the training but that does not mean giving so much leverage that it hampers the prospect's chances of learning anything useful. For e.g. giving the user an option of using explorer-type folder view might make the job of the trainer easier initially but as time would progress it would become challenging for the user. It is important for the trainer to reinforce right practices right from the beginning instead of giving the users crutches. Old functions, system and processes should not be allowed.
Developing multiple point of contacts - It might become a challenging and cumbersome task for the trainers or IT people in the organization to respond to every query in the organization. An ideal solution to this would be to develop some non IT members as trusted advisors so that they can help the users of their department and extend support. They can be given more administration rights than the average user. This would take off some of the burden that IT faces and only serious challenges will make it to their desk.
Focus on business goals - Typically IT department of an organization understands the paraphernalia associated with technology but not very well-versed with the business side. To be able to understand the users completely it is a good practice to have an IT resource that can act as a link between the two by understanding business usage in good depth.
It is not a mandate for any IT instructor to hold hands inspire or motivate people while imparting knowledge on ECM but as it plays a crucial role in the adoption of ECM in the organization, every organization should give this aspect its due importance in the Enterprise Content Management training plans.
Following are some of the tips that an organization can consider while imparting training for Enterprise Content Management:
Planning for Change - Assess the level of your user and their technical expertise. It is important to make a judgment of their skill set, desktop support ticket volume and its features. This will help in deciding the user environment and the users who will be using the system. It is important to have a change management plan so that the benefits of the new system can be explained better and the transition can be smooth.
Mentally condition the users - People are quite often afraid of change and learning a new technology might feel like a cumbersome task to many. In such a scenario it is important to reinforce the positive benefits of a new technology. The IT support team should try to convince the users about the positive and healthy changes this transition would bring about to their work processes, making work easier.
Basic training - The simpler the training is kept the easier it is for the users to grasp all the information. IT needs to break down the mental barriers as well that the users might have. Instead of trying to have a "one shoe fits all" approach IT should try to design customized training pattern as per the user's seniority level and technical expertise.
Be stern with the users - The trainers definitely need to handhold the users during the training but that does not mean giving so much leverage that it hampers the prospect's chances of learning anything useful. For e.g. giving the user an option of using explorer-type folder view might make the job of the trainer easier initially but as time would progress it would become challenging for the user. It is important for the trainer to reinforce right practices right from the beginning instead of giving the users crutches. Old functions, system and processes should not be allowed.
Developing multiple point of contacts - It might become a challenging and cumbersome task for the trainers or IT people in the organization to respond to every query in the organization. An ideal solution to this would be to develop some non IT members as trusted advisors so that they can help the users of their department and extend support. They can be given more administration rights than the average user. This would take off some of the burden that IT faces and only serious challenges will make it to their desk.
Focus on business goals - Typically IT department of an organization understands the paraphernalia associated with technology but not very well-versed with the business side. To be able to understand the users completely it is a good practice to have an IT resource that can act as a link between the two by understanding business usage in good depth.
It is not a mandate for any IT instructor to hold hands inspire or motivate people while imparting knowledge on ECM but as it plays a crucial role in the adoption of ECM in the organization, every organization should give this aspect its due importance in the Enterprise Content Management training plans.
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