ICICI Bank is one of the pioneer banks in the private sector. ICICI bank has gained popularity in the recent times owing to its prompt and timely delivery of services. The bank has millions of customers and various kinds of the services. Owing to the multiple facets, complaints also manifest accordingly. ICICI bank ensures to minimize the complaints of its valuable customers at the earliest. Bank complaints are dealt with an entire different section which is dedicated to Redressal of the complaints. In a nutshell it can be concluded that bank has prompt services even for the Redressal of the complaints.
ICICI deals with different kinds of people spread across the span of the country. Keeping in mind the various types of people and the approach that they follow different kinds of systems have been envisaged. All the systems are user friendly and take care of the easy navigation- whether it is on call or online. A twenty four hours call centre is open wherein the complaints are taken at any time of the day. Options are easy and convenience of communicating in any language is also available. They take in all relevant details including the details of the user like name, number, address, mail id and also the details of the complaints- related to account, ATM transaction or any other queries. Option of submitting the complaints in the form of hard copy is also available. The copy can be submitted to at the help desk counter of the Bank. Care is taken to revert back to each and every user who files a complaint within seven days from the date of registering the data. Online web posting options are also available. There is link which navigates one to the site which has certain fields which needs to be filled and submitted. The standard practice is to revert to the mail with the solution or to ask in for more details within a period of 7 days. In case, no mail is received, the same complaint can be scaled to the Zonal head of the circle. The details regarding the address, mail id or the phone numbers of the zonal heads can be obtained from the website of Bank. Bank related complaints are addressed within 7 days at each level of jurisdiction.In case, there is no reply, the matter can be scaled up to the senior management.
So far, the system has been operating fine and every care is taken to deal with each and every complaint. Customer satisfaction is the ultimate goal of the firm. Further, every month a system is devised to keep track of the number of complaints filed and the number of complaint redressed. This also gives an idea to the company to check up with the sections which needs improvement in delivery and services. Complaints, suggestions and feedback can be posted to ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, erilingampally, Hyderabad - 500032. bank complaints are redressed at the earliest which makes one of the most popular banks.
ICICI deals with different kinds of people spread across the span of the country. Keeping in mind the various types of people and the approach that they follow different kinds of systems have been envisaged. All the systems are user friendly and take care of the easy navigation- whether it is on call or online. A twenty four hours call centre is open wherein the complaints are taken at any time of the day. Options are easy and convenience of communicating in any language is also available. They take in all relevant details including the details of the user like name, number, address, mail id and also the details of the complaints- related to account, ATM transaction or any other queries. Option of submitting the complaints in the form of hard copy is also available. The copy can be submitted to at the help desk counter of the Bank. Care is taken to revert back to each and every user who files a complaint within seven days from the date of registering the data. Online web posting options are also available. There is link which navigates one to the site which has certain fields which needs to be filled and submitted. The standard practice is to revert to the mail with the solution or to ask in for more details within a period of 7 days. In case, no mail is received, the same complaint can be scaled to the Zonal head of the circle. The details regarding the address, mail id or the phone numbers of the zonal heads can be obtained from the website of Bank. Bank related complaints are addressed within 7 days at each level of jurisdiction.In case, there is no reply, the matter can be scaled up to the senior management.
So far, the system has been operating fine and every care is taken to deal with each and every complaint. Customer satisfaction is the ultimate goal of the firm. Further, every month a system is devised to keep track of the number of complaints filed and the number of complaint redressed. This also gives an idea to the company to check up with the sections which needs improvement in delivery and services. Complaints, suggestions and feedback can be posted to ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, erilingampally, Hyderabad - 500032. bank complaints are redressed at the earliest which makes one of the most popular banks.
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