Telephone

• 1
  Call your Ford representative from the United States or Canada.Old telephone image by Nenad Djedovic from Fotolia.com
  
  Write down the questions or concerns you want to address.
  
  
• 2). Look up your local dealership in the phone book or on the Web. To find the dealer online, type "www.ford.com" (without the quotation marks) into your browser. Scroll to the bottom of the page, and click the link "Dealer Directory." Select "Ford" from the drop-down menu. When prompted, type your ZIP code. Click "Find." The first entry in the list that appears provides the physical address and telephone number of the dealership closest to you. The list also ranks the entries below in order of proximity to your ZIP code.
  
  
• 3). Dial the telephone number of the dealership you want to reach. Dial the option for the sales or service department, depending on your question, to reach the appropriate representative. If the representative doesn't have the answer, ask to speak with the service manager or the sales manager.
  
  
• 4). If the manager hasn't answered your question and you are in the United States, dial 800-392-3673. If you are hearing impaired, dial 800-232-5952. If you are in Canada, dial 800-565-3673.
  
  

Postal Service

• 1
  Ford accepts queries by mail.letter size envelope image by Albo from Fotolia.com
  
  Write your comments and questions in a letter.
  
  
• 2). In the United States, mail the letter to:
  
  Ford Motor Company
  
  Customer Relationship Center
  
  P.O. Box 6248
  
  Dearborn, MI 48126
  
  
• 3). In Canada, mail the letter to:
  
  Ford Motor Company of Canada, Limited
  
  Customer Relationship Centre
  
  P.O. Box 2000
  
  Oakville, Ontario, L6J5E4
  
  

Online

• 1
  Get in touch with Ford by using your computer.laptop image by Albo from Fotolia.com
  
  Type www.ford.com into your browser.
  
  
• 2). Click "About Ford" to the right of the menu bar.
  
  
• 3). Click "Company Information."
  
  
• 4). On the left side of the screen, click "Contact Ford."
  
  
• 5). Scroll down to the email section.
  
  
• 6). Under "Email Us About Vehicles and Services," click "Ford."
  
  
• 7). Click your topic from the drop-down menu.
  
  
• 8). Type your question into the box provided.
  
  
• 9). Fill out the "Vehicle Information" section.
  
  
• 10
  
  Provide your contact information so Ford can reply to your inquiry.
  
  
• 11
  
  Click "Submit."