- 1). Create an opening statement about the practice, which includes the goals of the company. The information found within this section of the handbook should include the mission statement of the orthopedic practice, and what is expected of every employee of the practice.
- 2). Create a table of contents describing the different sections of the handbook. The total number of sections within an orthopedic handbook will vary according to the businesses scope of the practice, as well as the type of employee positions within the practice.
- 3). Establish a SOP (Standard Operating Platform) for how employees will interact with patients. This section should be placed immediately after the table of contents, and it should have information regarding how a patient should be greeted, what steps should be taken by the front desk employees, as well as what is expected of every employee when it comes to patients.
- 4). Establish how paperwork should be filed. This section of the handbook will be geared toward medical assistants or front desk assistants. Depending on the type of insurance your practice will honor, paperwork filing may be different. Explain how the medical records should be stored, and how to operate a computerized scheduling system, if available. If appointments are set by hand using a hard-copy schedule, explain how the appointments must be taken and if there is any cancellation policy.
- 5). Create a section for each employee position within the practice. The number of employee sections will vary according to the number of positions the practice has. Some of the most common orthopedic positions include nurses, front desk staff, medical assistants and doctors.
- 6). Add any additional information to the employee handbook that pertains to the daily function of the orthopedic office. Review the handbook for clarity and spelling.
- 7). Print copies of the employee handbook and deliver a handbook to each new or existing employee.
SHARE
