- 1). The resume begins with your name and contact information. List your academic degrees and pertinent certifications; also briefly note any awards, honors or volunteer service. Next, choose three to five career skills demonstrated by your previous jobs to use as headings (see Steps 2 through 6 for suggestions). Place information about your related work experience (job title, organization, dates, and work description) under each heading.
- 2). Briefly describe a past situation that exhibited your diplomacy. Secretaries often handle office politics as well as conflict between customers and the organization. Make sure your resume shows you can handle tension and argument.
- 3). Include evidence of a good customer service ethic. Secretaries are often the first face or voice an outsider encounters within a company; demonstrate your ability to put the customer first. According to Loyola University Chicago's Law School Career Center, another secretary might be the first person at the organization to look over your resume, so write in a way that will ring true to someone who's also in your line of work.
- 4). Show you are competent with the computer activities required for the position. List the programs you are proficient in, and how long you have used them, and mention whether you are comfortable with learning new computer software.
- 5). Highlight any previous experience where adaptability was key. Secretaries may be asked to help with a variety of unexpected tasks important to an organization but not explicitly stated in a job description. Show you can handle (and enjoy) a variety of demands and do not need to be coaxed to lend a hand.
- 6). Share your goals for work at the organization. Where do you see yourself going? How do you fit into the company's vision? According to the Purdue Online Writing Lab, some applicants include a short sentence describing their work objective at the top of their resume; something as simple as "I seek to expand my customer service skills and computer experience while serving a fast-paced organization" will let a recruiter know whether your goals fit the company's needs.
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