Customer Service

• Bank managers embody the highest level of the bank as a whole to the customers. Any customer service issue that is not accurately and satisfactorily handled by the tellers, officers and other staff, will become the responsibility of the manager. Oftentimes, explaining the bank's terms and conditions to a customer will be required. The explanation needs to be interpreted from the legal jargon used in the bank's various disclosure of terms into consumable terms for a person unfamiliar with banking. Sufficiently answering inquiries and smoothing over issues with disgruntled account holders will keep customers satisfied and continuing to bank with the company.
  
  

Hiring Bank Employees

• Hiring bank tellers and credit officers is sometimes handled at the corporate level for many large banks. For smaller banks, the duties to recruit and hire employees is a part of a bank manager's duties. Hiring employees to work in a financial institution entails many of the same challenges as hiring for other positions, but the added necessity to find, vet and hire bank employees come with the responsibility of trust and accuracy. Bank managers need to know what details of an applicant's background would not only prove the candidate's ability to perform the job, but which past issues would prevent them from trusting the applicant with the sensitive account information to which they would have access.
  
  

Training Staff

• Accuracy is among the most important attributes of a bank's staff. Employees must exemplify precise accounting skills as well as fluency in the bank's terms and policies. The bank manager is responsible for making sure each of the staff members is current in their knowledge of operational standards, abreast of bank promotions and recent changes, as well as the employee's customer service duties. Identifying and correcting employee incompetency is the job of the branch manager. Her or his ability to rectify any issues through training saves the hassle of having to deal with an unsatisfied or misinformed customer later.
  
  

Corporate Departments

• As the highest ranking officer on-site, the bank manager has the duty to correspond with entities within the corporation outside of the branch. A customer with a concern mat elect to call a corporate phone number or send a letter or email message to a corporate site versus contacting the branch directly. Handling the customer's issue will likely take action at the branch level. The bank manager will be charged with fielding the customer's inquiry and following up with the customer inside the branch. In other cases, loan applications and other matters that require approval by a group outside of the branch will need to be in communication with the bank manager to keep the customer apprised of the progress.