Assists Customers

• Health benefits coordinators explain benefit policies to customers and help them in the enrollment process. They also resolve problems that come up such as issues between the customers and their insurance carriers.
  
  

Record Keeping

• Coordinators calculate benefits for people, verify their records, keep track of invoices from the insurance companies and prepare summaries of employees' benefits through the use of spreadsheet software. They also process all insurance claims.
  
  

Research

• Coordinators find ways to improve the quality of the benefits to the customers by researching trends in health benefits, analyzing data, reaching conclusions and working with management to reach a solution.
  
  

Coordinates Wellness Activities

• A health benefits coordinator also sponsors wellness activities that promote preventive care. For example, he might join forces with a local hospital to host a seminar dealing with heart disease prevention.
  
  

Updates Information as Needed

• Health benefits coordinators revise information and include changes such as the customers' address change, phone number change, revisions of their previous benefit plans or a cancellation of the plan.