- 1). Contact the customer service department of the company or agency that originates the ACH funds transfer. It will not be the bank that has your checking or savings account. The originator is the company that holds your signed authorization for money transfer.
- 2). Ask the representative to cancel the automatic deduction. You will need to call a week or more before the deduction date. The funds transfer process may start a week before the due date and take several days to complete. If you do not have enough funds to cover the deduction amount, your bank may charge a nonsufficient funds, or NSF, fee. The originating company may also charge an NSF fee for a return payment.
- 3). Send a written request to the company. Most companies require a signed original statement before they will cancel the deduction. Some companies may accept a faxed copy, as long as you mail the original request.
- 4). Contact your bank and explain that you have canceled the deduction from your account. Although your bank will not be able to stop it without a stop-payment request from you, it can notify you if the transfer occurs. If the originating company fails to stop the ACH deduction after your request, you can submit a stop-payment request through your bank. A fee may apply. If the originator attempts to withdraw the money, the transfer will be denied.
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