Business & Finance Outsourcing

Should Healthcare Providers Outsource Revenue Management?

Healthcare providers need to invest substantial time and effort to optimize their patient and insurance billing management€"something they would be better off spending on patient care. Outsourcing their billing and reimbursement processes can help healthcare providers enhance their productivity and revenue generation.

Patient and insurance billing is a core task of any medical practice; poor revenue management can hinder a practice from realizing its full potential. A majority of physicians find it extremely difficult to properly supervise their billing practices due to lack of time and effort, and in the process, may not be able to optimize them.
Outsourcing their billing to experts can be a meaningful alternative for them, as it allows them to handle their core responsibilities of managing in-house patient care and medical emergencies. They do not need to worry about how to hire and retain efficient staff for effective revenue management. Outsourcing can free up their medical staff, infrastructure, and resources for more productive utilization.
However, most medical practitioners tend to be apprehensive about outsourcing their revenue management processes to service providers. Let's examine some of the unique benefits of outsourcing such healthcare processes.

Security of patient data: In today's healthcare scenario, data and systems security is a prime business concern. Third party access to patient data can potentially lead to breach of confidential information. However, service providers do a detailed reference check before recruiting each billing professional, who are also bound by contractual obligations to maintain the confidentiality of data.

Cost-effectiveness: Outsourcing billing can trim technology maintenance, recruitment and training costs for the outsourcing organization; enhanced staff efficiency can also lead to increased patient volume and revenues. The vendor service is invariably cost-effective due to large volume of operations.

Dependence on the provider: Most service providers encourage clients to be involved in the revenue management process. You can access your software and scrutinize the data, whenever desired. Outsourcing does not take away your control. In fact, the service providers deliver regular updates of your revenue transactions.

Impact on the current staff: Outsourcing reimbursement can enable your medical staff to engage in more productive work, including patient-care activities and relevant information spread. The administrative staff can concentrate on patient interaction and customer satisfaction.

Accessing expertise through outsourcing

Presently, billing has become a specialist job, requiring up-to-date knowledge of industry regulations and compliances such as HIPAA 5010, ICD10, HIE (Health Information Exchange), and the latest EHR updates. In this context, outsourcing your billing requirements to a reliable service provider can afford you the services of professionals with knowledge of different insurance payers and the latest regulations; it can be a boost for your practice in terms of improved efficiency and revenue generation.

Identifying a suitable billing outsourcing partner can ensure that your needs and concerns are proactively addressed. To this end, VirtualEmployee.com helps medical players from overseas to hire dedicated remote employees, or a team of employees with varied skill set, from amongst a resource pool of trained, experienced professionals. Your virtual employees work for you from our office, using state-of-the-art technology and other support, maintaining the confidentiality of medical outsourcing under the supervision of our vigilant managers. In effect, it functions as your own offshore facility, where you can communicate with and monitor your exclusive virtual employee through video conferencing, Skype, or PC sharing.
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