Customer Service

• The number one common goal of all supervisors and managers in the industry is to provide exemplary, one-of-a-kind, knock-your-socks-off service to their clients and guests. Employee motivation, sales and marketing techniques, and acquiring customer service skills should always be number one in hospitality training.
  
  

Multi-tasking Skills

• Future hospitality leaders need to be trained in a variety of skills and knowledge, some of which can be achieved in classrooms and some through hands-on experience. For example, the general manager of a hotel needs to have a working knowledge of maintenance, housekeeping, accounting, food service, room sales, and marketing. He may have learned the accounting and marketing knowledge in college but the other departmental skills were probably acquired through observation and on-the-job training.
  
  

New Technology and Trends

• The hospitality business is every-growing and changing. Training should also include advances in computer technology. Point of sale systems are always being updated as well as room reservation and payroll programs. Food service equipment and menu preparation techniques change from year to year. A good manager will continue to take courses throughout his career to be continuously updated.