It is difficult to choose a drop ship supplier.
But it is even more difficult to maintain a good relationship with them.
Once you start a relationship with a supplier, it is your responsibility to your customer that the drop ship vendor gives you a good name.
No, it is not the vendor who makes sure that customers are contented, instead it is your own prerogative.
The moment you decide that it is time to do some quality control by numerically rating your drop shipper, you need certain parameters to make this possible.
How do you rate them and what criteria will you use? Here are the 3 criteria and the suggested values that you can use to rate your drop ship supplier.
1.
Your Customer Feedback - 5 points In websites like SaleHoo or Worldwide Brands and right from your customers themselves, you can know how your drop ship vendor performs.
Your rating depends on how your business objectives are met.
Also, the preferences of your customers at a huge extent should also be the basis of how you score.
Scores range from 0 to 5 with 5 being excellent and 0 as the worst.
2.
Price and Quality - 3 points Right from the start you should already know the quality of the product your drop ship vendor provides.
Usually, you give a perfect score.
However when there are instances that require further examination, you can give as low as 0 as the poorest score.
3.
Customer Service - 2 points Responsiveness is also a criteria you can utilize to rate your supplier.
This is seen by the way they respond to your correspondence like emails and calls.
Part of this also includes the speed and efficiency of shipping.
It really depends on how your relationship is with the drop shipper.
After tallying the scores you gave, you should expect a passing score of at least 7.
Anything less than that is already a sign that there is something wrong.
I must reiterate however that the criteria I gave is just a guide for your quality assessment.
You can add more criteria depending on your need.
The most important thing is that you know that you can numerically rate your supplier and avoid headaches in the future.
But it is even more difficult to maintain a good relationship with them.
Once you start a relationship with a supplier, it is your responsibility to your customer that the drop ship vendor gives you a good name.
No, it is not the vendor who makes sure that customers are contented, instead it is your own prerogative.
The moment you decide that it is time to do some quality control by numerically rating your drop shipper, you need certain parameters to make this possible.
How do you rate them and what criteria will you use? Here are the 3 criteria and the suggested values that you can use to rate your drop ship supplier.
1.
Your Customer Feedback - 5 points In websites like SaleHoo or Worldwide Brands and right from your customers themselves, you can know how your drop ship vendor performs.
Your rating depends on how your business objectives are met.
Also, the preferences of your customers at a huge extent should also be the basis of how you score.
Scores range from 0 to 5 with 5 being excellent and 0 as the worst.
2.
Price and Quality - 3 points Right from the start you should already know the quality of the product your drop ship vendor provides.
Usually, you give a perfect score.
However when there are instances that require further examination, you can give as low as 0 as the poorest score.
3.
Customer Service - 2 points Responsiveness is also a criteria you can utilize to rate your supplier.
This is seen by the way they respond to your correspondence like emails and calls.
Part of this also includes the speed and efficiency of shipping.
It really depends on how your relationship is with the drop shipper.
After tallying the scores you gave, you should expect a passing score of at least 7.
Anything less than that is already a sign that there is something wrong.
I must reiterate however that the criteria I gave is just a guide for your quality assessment.
You can add more criteria depending on your need.
The most important thing is that you know that you can numerically rate your supplier and avoid headaches in the future.
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