The reception is the busiest part of an office. The office telephone network is used for a wide variety of purposes ranging from handling enquiries of clients to getting in touch with job seekers. Any issue with this set up often slows down the day to day functioning of an office. The temporary absence of the receptionist can also bring business to a standstill. Installing a phone answering service can resolve the issue within a short span of time. The major benefit of having such a system installed in office is that you can add contact numbers on the web portal of the service provider even when you are on the move.
These machines will help to make your clients feel satisfied with your behaviour regardless the importance of their query. The most important feature of a business answering service is that the service provider's receptionists listen and answer to the queries. This facility is not available in voice activated systems. If clients feel satisfied with the quality of response they get from your end, they will feel that you care about their grievances. As a result, you will be able to retain clients and develop long term relationships with them.
So how does such a system work? Once the service provider's receptionist greets clients, he will call you on your pre-selected divert numbers. Sometimes, the company can also message you either through an e-mail or text, with details about message left by clients, along with their contact details. This will help you to create a perception that you are a customer oriented company. The productivity of your company won't suffer as you don't have to focus all your attention to answering questions of clients.
These companies can also help you manage your reception settings on your cell phone. Using the smart phone apps, they will update the status of your availability as well as receptionist settings, no matter where you are. They will change the greeting, install the necessary phone diversion phone numbers, and update existing notes. What is even more interesting to note is the fact that such a service provider can often doesn't charge any fees during the trial period.
Using these types of phone answering systems you can have calls of all important clients directed to your personal mobile phone or direct it to your office phone number. So, a business answering service is the best tool to strengthen existing business ties.