Whatever your reasons for considering a job or career within the micro cosm of hospitality you will always have engagement with people and for this reason your personal image and the way you present yourself to others is so important.
Good appearance A large part of earning the respect of your customers and colleagues is the way you carry yourself in your appearance and actions.
Keeping your body well dressed and groomed at all times is a measure of your commitment to excellence.
not looking unkempt and shabby in the confines of the Hotel will show others a fitting example of how it should be.
a shave before work is best.
well fitting washed, ironed clothes a must.
point being, nobody wants to see a scruffy server with dirty nails serving food or drink.
Team work Your guest wants attention, after all they are paying for it.
even though you may be busy with several other tasks this wont matter to them one iota.
you may be trying to cope with 3 or 4 tables and too many thing are vying for your attention.
For this i recommend strong team work between all staff.
if you are free at one point then help out your workmate so things flow easier, your colleagues will appreciate your aid and in turn give you a lift when things become difficult.
you all get helped, your guest get served.
good result.
Confidence As staff at a Hotel Reception, Restaurant or Bar, to be sure of yourself is key to working around people.
when you are working out front of the Hotel with lots of personal interaction your confidence will surely grow.
shying away from things will never let you develop against testing situations.
if you feel you can handle your guests with consummate ease then show other staff how it is done, share your personal traits and encourage hospitality and send it viral.
Earnest greetings.
At the very first point of contact at least show some sincerity.
don't act like a robot with all the usual over used phrases.
throw in some of your own unique personality and mix it up with a cool calm professional mannerism.
if you feel at ease your guest will likewise feel the same.
a fake charm will not make the guest feel comfortable and you will be regarded as some impressionable dim wit.
again use your own warm natural personality to engage with your guests.
Listen intently Make sure that you listen carefully to your customer.
you don't want to make any mistakes whether it be a food order, question or complaint.
listen first, let the guest say what they want to say and then your patient self can reply.
give your guest a good sympathetic ear and get to understand what they want or are trying to tell you.
Eye contact Looking at your order pad and darting a quick glance over it to your dinner guest is not going to break any ice.
a big no no.
this will make your guest feel he or she is cheated out of any decent hospitality.
keep good eye contact and show them you are a warm friendly server who likes to treat their table with humility and attentive eyes.
Good appearance A large part of earning the respect of your customers and colleagues is the way you carry yourself in your appearance and actions.
Keeping your body well dressed and groomed at all times is a measure of your commitment to excellence.
not looking unkempt and shabby in the confines of the Hotel will show others a fitting example of how it should be.
a shave before work is best.
well fitting washed, ironed clothes a must.
point being, nobody wants to see a scruffy server with dirty nails serving food or drink.
Team work Your guest wants attention, after all they are paying for it.
even though you may be busy with several other tasks this wont matter to them one iota.
you may be trying to cope with 3 or 4 tables and too many thing are vying for your attention.
For this i recommend strong team work between all staff.
if you are free at one point then help out your workmate so things flow easier, your colleagues will appreciate your aid and in turn give you a lift when things become difficult.
you all get helped, your guest get served.
good result.
Confidence As staff at a Hotel Reception, Restaurant or Bar, to be sure of yourself is key to working around people.
when you are working out front of the Hotel with lots of personal interaction your confidence will surely grow.
shying away from things will never let you develop against testing situations.
if you feel you can handle your guests with consummate ease then show other staff how it is done, share your personal traits and encourage hospitality and send it viral.
Earnest greetings.
At the very first point of contact at least show some sincerity.
don't act like a robot with all the usual over used phrases.
throw in some of your own unique personality and mix it up with a cool calm professional mannerism.
if you feel at ease your guest will likewise feel the same.
a fake charm will not make the guest feel comfortable and you will be regarded as some impressionable dim wit.
again use your own warm natural personality to engage with your guests.
Listen intently Make sure that you listen carefully to your customer.
you don't want to make any mistakes whether it be a food order, question or complaint.
listen first, let the guest say what they want to say and then your patient self can reply.
give your guest a good sympathetic ear and get to understand what they want or are trying to tell you.
Eye contact Looking at your order pad and darting a quick glance over it to your dinner guest is not going to break any ice.
a big no no.
this will make your guest feel he or she is cheated out of any decent hospitality.
keep good eye contact and show them you are a warm friendly server who likes to treat their table with humility and attentive eyes.
SHARE
