In the present global context, outsourcing has become the most important aspect of business.
The origin of outsourcing could be related to exporting of the valuable goods from developing countries to US and European countries.
India is becoming a hub for most outsourcing business.
India has proven records for its innovation in almost all sectors, whether it is painting, craft or other technological domains.
During the last few years, we have seen lots of activity in patent filing and patent lawsuits.
All this results in huge need for the various patent related services.
This leads to the generation on Knowledge Outsourcing concept.
During the only last 2-3 years, more than 30 Knowledge Process Outsourcing, (KPO) firms have been emerged in India.
Every year, there is addition of 2-5 new KPOs.
Most of these KPO get the patent works from top industries in US, Europe and Japan.
Most of the firms have gained reputation, from their unique service quality.
Thus the core to this business is innovation, new tools and techniques for the delivery of quality work at competitive cost, is an challenge.
There is always a room for the in-house developed tools and techniques.
As the patent filing and law suite are increasing day by day, this business is still in its growth phase and in near future, we might see lots more KPO firms in India.
There will be high level of competency to get and retain their clients.
Thus, there is great need for innovative, development of new tools and techniques to provide quality reports.
The most important thing for these firms will be retention of their key employees.